Sarwar food products private limited values your satisfaction and aims to ensure a smooth shopping experience. Please read this policy carefully before making a purchase.

Order Cancellations

You may cancel your order at any time.

Once an order has been dispatched for shipment, it cannot be cancelled.

Returns & Replacements

We accept return requests only in the following cases:

Product is expired upon arrival.

Product is faulty or damaged.

Order error (wrong quantity, variant, or flavour sent).

Wrong item received.

Other valid reasons (to be specified and reviewed on a case-by-case basis).

To process a return, please contact us with:

Your order number.

Clear images showing the issue.

A brief description of the problem.

Refund Process

Approved refunds will be processed within 5–7 working days.

A nominal deduction will apply to cover applicable shipment charges.

Refunds will be credited to your original payment method.

Important Notes

Please contact us before initiating a chargeback or dispute — most issues can be resolved quickly through our support team.

Items must be returned in their original packaging.